Refund policy
Thank you for shopping with Kitchencrafts! We want you to be completely satisfied with your purchase. If you’re not happy with your item, please read our refund policy below.
1. Returns
- You may return most new, unopened items within 30 days of delivery for a full refund.
- To be eligible for a return, the product must be in its original condition and packaging, and the receipt or proof of purchase is required.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software products
- Personal care products (e.g., skincare, haircare)
3. Refund Process
- After we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Please note that shipping fees are non-refundable.
4. Exchanges
- If you would like to exchange an item, please follow the return process and place a new order for the item you'd like.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of receipt. We will offer a full refund or send you a replacement at no additional cost.
6. How to Return an Item
- To start a return, please contact us at [insert email/contact info] with your order number and details about the item.
- We will provide you with a return shipping label if applicable.
7. Shipping Fees
- Customers are responsible for return shipping costs, unless the item was defective or incorrect.
If you have any questions, please don’t hesitate to reach out to us at [insert email/contact info].
Thank you for shopping at Kitchecrafts!